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Customer Service

Shipping & Delivery

We pride ourselves on our Customer Service.
• We are available during office hours to speak to if you have a query or are not sure of the product you need.
• We aim to resolve all queries within 24 hours, but please appreciate sometimes this may take slightly longer.
• We will help to resolve any problems you may have on delivery issues, payments or ordering on our website.

You can contact us on 01282 420557 or by email info@metalbits.co.uk.

If you have received great customer service please tell your friends, relations anyone you know.

If not, please tell us and we will do our best to help.

Delivery by courier

We use a network of couriers throughout the Country, they are specialists in delivering items and they will endeavour to deliver to you at the earliest opportunity. Due to the lengths and weights of the products we dispatch, on some occasions this may take longer than a next day delivery. Please be assured we do all we can to get your goods to you as quickly as possible.

Returns & Replacements

• All returns MUST be made within 7 days of receipt of goods.
• If you wish to return an item for any reason except being faulty, we will only accept standard size items that are on our current stock list, any specially cut steel to your sizes can not be returned.
• If you wish to return an item to us please contact Customer Services BEFORE returning any item, who will discuss this with you.
• We are sorry but we can not accept any returns of specially made items i.e. steel cut to a special size or laser cutting or plasma cutting as these have been made to your design.
• Please be aware that should you wish to return an item, the cost of the returning it to us will be at your own cost and we will not accept any items that have been used, cut, damaged and are not in a resaleable condition.
• We reserve the right to charge a restocking fee of 30% + vat of the cost of the items.
• Any items returned to us in a damaged state or has not been previously agreed by our Customer Services will not be refunded.
• All returns must show on the outer packaging our returns number, that will be given to you by our Customer Services team.
• This does not apply to sourced goods, please the Sourced Goods Section.