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Metalbits Ltd Terms and Conditions

The terms and conditions shown below apply to all sales of products and services supplied by metalbits.co.uk, these terms should be read and adhered to each time a purchase is made.  By placing an order you agree to acceptance of these terms.  This does not affect your statutory rights.  We reserve the right to amend these terms at any time and you should read them prior to any purchase.


In these conditions of sale:
• The Company means Metalbits Limited.
• Correspondence Address: Unit 1 Newtown Mill, Queens Lancashire Way, Burnley, Lancashire, BB11 1LY
• The customer means any person contracting with the company for the supply of products.

These conditions may only be modified by a variation in writing signed on behalf of the Company by the Managing Director.

Supply of products

Products are sold under the express understanding that:

Personal and Business Customers

Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended S1689 2005.  Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting the company on a business to business basis.

Description of Products

The customer is fully made aware of conditions of sale regarding metals and other products.  We can not guarantee that the appearance and/or the colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.  All sizes quoted and supplied are within a tolerance of +/- 3mm.  All the information contained on this website is as accurate and as up to date as possible and we can not be held responsible for any inaccuracies.  Where a photo is shown of a particular brand of product we reserve the right to substitute a different brand of the same or better quality than shown.  Any ferrous metals provided may have some rust on them, this is the natural atmospheric oxidation of steel surfaces and we can not be held responsible for any rusty patches.  All our steel is kept dry inside to reduce any possible oxidation.


Should we have inadvertently listed a product at the incorrect price due to an input error or an error in pricing from the stockholder or supplier we reserve the right to change or amend this price, and to withdraw, cancel or refuse orders even if the order is confirmed.  Should this be the case we will always contact you to inform you and advise you of the correct price, if you no longer wish to purchase the goods and have already paid for the product we will refund your purchase in the same method as paid.

Ordering and Payment

All orders with the exception of special items and are ordered through our website and payment is by debit card, credit card, Worldpay or Paypal.  Should you order any special items you will be sent an invoice by email which can be paid through Paypal who accept all credit and debit cards.  Once we have received payment confirmation from our Bank your order will be processed.


Should for any reason the product not be available for immediate delivery you will be contacted with an estimate of the date, should the date not be acceptable and you have paid, your payment will be refunded including any delivery charges.


All goods are delivered to the address stated at the time of ordering.  We aim to deliver your goods if they are in stock, as soon as possible to you within approximately 2 to 3 days, this is only a guide and may be sooner, we will not be held responsible for any losses, damages, charges or expenses as a result of any delay of delivery.  If we do not have your item/s in stock or our stockholders are out of stock there may be a delay of up to 28 days.  Should this be the case we will contact you by the email address you provided at the time of ordering, and advise you accordingly, if the delay is significant you will have the option of cancelling your order and all payments will be refunded.

Receipt of goods

All packages are thoroughly wrapped before leaving our premises and are delivered to you by our carriers; all goods must be signed for on receipt.  If you do not sign for the goods we can not accept any responsibility for loss or damage.  Once the goods have been signed for we accept no responsibility for any loss or damage as the goods are now in your possession.  Please check your package carefully, should your goods be damaged or short the delivery note must be signed DAMAGED or MISSING ITEMS, please contact us by email  as soon as possible, so we can resolve any queries either by email info@metalbits.co.uk or on our telephone support number  01282 420557.  All claims for damage or shortage must be submitted within 7 days of delivery or all goods will be deemed to have been delivered in good order.


If your package is returned to us undelivered, we will not be held responsible for any losses, damages, charges or expenses as a result of any delay of delivery; we may charge to redeliver the parcel to you.


If you would like to collect your parcel from us to save on carriage costs, please contact us first before making any journey to ensure your parcel is ready to collect.  We can not be held responsible if you arrive and the goods are not ready.

Faulty or Wrong products

Please be aware that all our packages are quality control checked before leaving our premises to ensure any potential problems are minimised.  Should you be in the unfortunate situation that you have received the wrong goods or they are faulty, please contact Customer Services who will resolve the problem, on  01282 420557 .  All faulty goods should be returned to us within 7 days, please contact Customer Services by email info@metalbits.co.uk before returning to obtain a returns number.


All returns MUST be made within 7 days of receipt of goods.  If you wish to return an item for any reason except being faulty, we will only accept items that are on our current stock list, if you wish to return an item to us please contact Customer Services BEFORE returning any item, who will discuss this with you.  We are sorry but we can not accept any returns of specially made items i.e. laser cutting or plasma cutting as these have been made to your design.  Please be aware that should you wish to return an item, the cost of the returning it to us will be at your own cost and we will not accept any items that have been used, cut, damaged and are not in a resaleable condition.  We will reserve the right to charge a restocking fee of 30% + vat of the cost of the items.  Any items returned to us in a damaged state or has not been previously agreed by our Customer Services will not be refunded.  All returns must show on the outer packaging our returns number, that will be given to you by our Customer Services team.  This does not apply to sourced goods, please the Sourced Goods Section.

Goods lost in transit

Please allow 7 working days for goods to be delivered once you have been notified that they are in transit to you.  If after this time you have still not received your goods, please contact us within 7 days of the expected delivery date for us to investigate, should you not contact us by email within this time frame, it is expected that the goods have been delivered in good order and no claim will be entertained.

Sourced Goods

We will source any goods you request of us by using our contacts within the industry, any goods supplied by us will be under contract and a quantity and price will be agreed by both parties before any orders are placed.  In this situation should the goods be faulty we reserve the right to negotiate with our supplier before any credits are agreed.  This may be outside the 7 day time frame stated in our terms and conditions; we will do everything possible to keep time limits to a minimum.  Due to this being a special order unless the product is faulty we are unable to accept returns.

Customer Services

We pride ourselves on our Customer Service we are available during office hours to speak to if you have a query or are not sure of the product you need.  We aim to resolve all queries within 24 hours, but please appreciate sometimes this may take slightly longer.  We will help to resolve any problems you may have on delivery issues, payments or ordering on our website.  You can contact us on  01282 420557  or by email info@metalbits.co.uk.  If you have received great customer service please tell your friends, relations anyone you know, if not please tell us and we will do our best to help.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by metalbits.co.uk and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of metalbits.co.uk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However metalbits.co.uk takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of metalbits Limited - © metalbits.co.uk 2013. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
•you may print or download to a local hard disk extracts for your personal and non-commercial use only
•you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Cookie policy

By continuing to using our website you consent to our use of cookies in accordance with the terms of our policy set out below. You are agreeing that we can place cookies on your computer or device.

What are cookies?

For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, this website will create files known as cookies, which are small text files, on its users’ computers or devices.

For instance, cookies are used to remember your preferences on our website, to remember your user ID (when you have signed up) so you do not have to re-enter all your details each time you visit and to help you navigate between pages more efficiently.

However, protecting our clients is part of our business as a Law Firm and protecting your information is no exception. This means that any cookies used on our website will not contain personally identifiable information about you.

Furthermore, we do not have access to your personal information outside the information you have provided with your consent to set up your user account.

We use two types of cookies on our websites:
•Session cookies that are deleted after each visit.
•Persistent cookies that remain in place across multiple visits to our website.

We do not use third party cookies that are used by other companies.

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